Purpose:

Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of their assigned store.

Position Responsibilities:

Primary:

• Human Resources: Participates in certain aspects of the employee life cycle, including: 
  • Recruitment and selection.
  • Orientation and training.
  • Employee development.
  • Hourly scheduling and payroll management.

• Customer Service and Satisfaction: Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store. 

• Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.

• Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.

• Building and Equipment Maintenance: Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager. 

• Retail: Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.

• Wash/Dry/Fold: Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Store Manager of any claims.

• Marketing and Promotions: Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.

• Policies and Procedures: Ensure that all company policies and procedures are followed at all times.

• All other duties, as assigned.

Position Qualifications:

Knowledge/Experience:

• Minimum of two years retail experience is preferred.
• Knowledge of commercial laundry products and payment systems is a plus.

Skills and Abilities: 

• Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.
• Ability to manage multiple tasks at one time. 
• Build strong customer relationships quickly.
• Basic computer skills, including some exposure to Microsoft Office products.
• Able to work a flexible work schedule, including nights and weekends.

Education: 

• High School Diploma/GED.

Physical Requirements:

• Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.

Additional Information:

• Position Title: Assistant Store Manager
• Department: Laundry Stores
• Reports To (Title): Store Manager
• Review Date: July 2018
• FLSA Status: Non-Exempt
• Location: Varies